Subscriptions and connections: common questions.

No email address is required. Create an account with a username and password. Keep both safe, and make sure there are no extra spaces when entering them. After creating your account, check its status in the user panel, then choose a plan and get the client and subscription you need. Your account, client, and subscription each serve a different purpose: the account manages your service, the client establishes the connection, and the subscription imports route settings into the client. Don’t share your subscription link like a regular webpage or show the full link in public screenshots. If you have trouble accessing your account, keep the exact error message so the issue can be investigated.

Sign in to the user panel and check your subscription status in the account overview. Use the panel’s subscription retrieval or import option. For a subscription already imported into a client, select the relevant item in subscription or configuration management and run an update; the exact labels depend on the client. After updating, check that the route list has refreshed and that this configuration is still enabled. If the update fails, first check whether you can access the panel, then review your plan status and the client’s error message. Avoid repeatedly creating configurations with the same name, as you could select an outdated one later. Don’t post your subscription link in public forums.

There’s no device limit, and changing devices alone doesn’t mean you need to buy again. VPNBegin supports Windows / macOS / iOS / Android / Linux. On your new device, sign in to the same account, open the download section in the user panel, and import the subscription linked to your account into the client. You must be signed in to get the subscription; the panel determines the specific requirements for iOS. After importing, check system connection permissions, the active configuration, and the routing mode. A working connection on your old device doesn’t mean the new one is fully set up. If the new device won’t connect, check its network and permissions before placing another order.

First, make sure the imported configuration is enabled in the client—not just marked as imported. Then check that the route list loads, choose an appropriate exit, enable the connection, and respond to any system permission prompts. Open a regular webpage and the target app separately to see whether the issue affects only a particular service. With split routing, local websites and international services may use different paths, so a working webpage alone doesn’t confirm that the target app is using the intended route. If the client has configurations from other sources, check the active configuration’s name and source to avoid using an old subscription. Once you’ve checked these points, continue troubleshooting based on the symptoms.

Pause the client connection and check whether your device can access regular webpages. If the underlying network isn’t working, troubleshoot that first. Once it’s back, sign in to the user panel to check your plan and subscription status, then update the client configuration and confirm that the route list loads. Next, check that the system has granted connection permissions and that no other proxy tool is also controlling network traffic. For testing, leave only the current client running and change one setting at a time, noting the result. This makes it easier to identify the cause. If every route fails, save the error message and steps you took, then submit a support ticket from the user panel.

A connected status usually means the client has established a connection; it doesn’t necessarily mean webpage requests are going through successfully. Compare a regular webpage with the target site, then test the browser against other apps to narrow down the issue. Check that the current routing rules, exit route, and DNS settings match your configuration, and make sure the system proxy isn’t conflicting with the client’s mode. If you recently changed the configuration, enable it again and restart the browser before testing. Don’t reinstall everything because one webpage fails; try another available route for comparison. When submitting a support ticket, say which webpages load and which don’t, and include the steps you’ve already tried.

Different apps may use different network paths, and some don’t follow the system proxy directly. In the client, check the routing rules for the target app or domain and make sure it isn’t set to connect directly. Confirm the selected exit region, too. Then see whether the client offers a connection mode suited to that app. Read the permission details before enabling it, and don’t change system settings blindly. After making changes, fully quit and reopen the app so it doesn’t keep using its previous connection. If only that app has an issue, check its account, regional availability requirements, and service status. A working route doesn’t guarantee that the app account itself is usable.

First, note whether disconnections happen only after the screen locks, you switch apps, or the network changes. If the client works in the foreground but disconnects in the background, check the system’s battery-saving settings, background permissions, and network permissions. On Android, check whether battery optimization is restricting the client; on iOS, check the system connection status and related permissions. Settings names vary by system, so refer to your device’s current interface. Don’t run multiple clients that control network traffic at the same time, as they may interfere with each other. Reopen the client, check the subscription, route, and connection status, then repeat the action that caused the issue. In your support ticket, describe what you did before the disconnection, rather than just saying it doesn’t work.

First, check whether the slowdown happens only at peak times and whether it affects a particular app. Keep the device, network, and test content the same while comparing routes available in the client. Changing both the network and exit route at once makes the results hard to compare. Pause downloads or sync tasks that are using the network, and check your Wi-Fi signal and local network congestion. Judge routes by how the target app loads and performs over time—not just by a successful connection or a single test result. If multiple routes have the same problem under the same conditions, note when it happened, your network, the route name, and how the app behaved, then submit a support ticket.

VPNBegin covers 110+ countries with 250+ routes. Check the user panel or subscription for the routes currently available to you. First, check whether the target service requires a specific region. Compare the performance of exits that meet its requirements; if there’s no regional requirement, start with a suitable route offered by the client. Geographic distance is only a guide—your experience also depends on your local network, routing path, and the service’s status. Country coverage doesn’t mean every app works in every region, and a region name alone doesn’t tell you how fast a route will be. Once you’ve found an exit that works for a service you use regularly, keep the corresponding routing rule to avoid unnecessary switching.

Route names help distinguish network paths; they don’t guarantee performance in every situation. IEPL dedicated routes and relay routes use different cross-border paths. Check your subscription for available options, then compare them with your current network and target service. A local direct connection usually means a request doesn’t go through a proxy exit, which is suitable for local websites set to connect directly by rule. When troubleshooting, check both the route name and the routing result: selecting a route doesn’t mean every app will use it. If a rule sends the target app through a direct connection, correct the rule before comparing routes. Otherwise, a routing issue could be mistaken for poor route performance.

Not necessarily. AI tools and streaming services may also check your account region, service availability, exit region, and the app’s status. Read the error message to distinguish a network timeout from an account issue or regional restriction, then check the app’s routing rule and exit. Switch to an available route that meets the service’s regional requirements, then reopen the app and test again. Route coverage doesn’t guarantee continued access to a specific service or content library, and it doesn’t override that service’s account requirements. If regular webpages work but the target service doesn’t, include the service name, error message, and exit region in your support ticket to help narrow down the issue.

Monthly plans are ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data resets monthly on your activation date. Choose a plan based on your actual usage and check the plan details in the user panel. Data allowance and connection speed are different things. Your subscription link saves route settings; it doesn’t change your plan allowance or reset date. To check your remaining data or current plan status, use the user panel rather than relying on route names still appearing in the client. If you’re unsure when your data resets, include your plan and what the panel shows in a support ticket. Don’t post your full subscription link publicly.

Data packages are ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. They last until used and never expire. Monthly plans reset data each month on your activation date. First decide whether you prefer a monthly allowance or data you can use as needed, then check the corresponding details on the plans page and in the user panel. If you upgrade a monthly plan mid-cycle, the price difference is converted into the remaining days; check the panel for the exact result. Don’t calculate the credited amount using a different billing method or assume data from different products will be combined automatically. Before changing plans, check your account status. If you’re unsure, submit a support ticket to confirm before proceeding.

Alipay / WeChat Pay / USDT are supported. Start the payment process from the plans and orders section of the user panel, and check the order details against what’s shown on the payment page. After paying, return to the panel to check your order and plan status. If the status hasn’t synced, first confirm the payment went through and that you’re signed in to the right account. Don’t pay again repeatedly just because the page hasn’t updated, and don’t post payment screenshots or transaction details publicly. If you need help, provide the relevant order information, payment result, and what happened in a support ticket. Before sharing a screenshot, hide personal information unrelated to the issue. Never include your account password or full subscription link in a ticket.

VPNBegin offers a 7-day money-back guarantee. Before applying, review the refund policy to check the terms that apply. Then sign in to the user panel, open a support ticket, say that you’d like to request a refund, and provide the order information that needs to be reviewed. You can include your payment method and the order status shown in the panel to help with verification. Don’t include your account password or full subscription link. If you’re also having connection problems, describe the symptoms and steps you’ve tried, but keep troubleshooting and the refund request clearly separate. Check for replies and provide any additional details in the same ticket rather than splitting the issue across multiple conversations. The refund policy and support ticket response determine how your request is handled.