Refund Policy.

Refund Window and Eligibility.

You can request a full refund without stating a reason within 7 days of your first payment. The request time is based on the ticket submission record, and the first payment time is based on the successful payment record in your account. You do not need to prove that a route has a fault or complete troubleshooting before submitting a request.

The window starts with your first payment. Later renewals, additional data packages or upgrades do not restart it. When you submit a request, list the order or orders to be handled. If there were multiple payments, support will review each one to avoid processing orders that were not included in your request.

Monthly subscriptions and data packages have different data rules. Data packages remain valid until used and do not expire; this refers to the validity period of the data, not to a refund window that remains open indefinitely.

Eligible Situations and Review.

You can request a refund within the window above if your plans change, your current network connection experience is not suitable, or you no longer need the subscription service. Normal connection and data use do not by themselves cancel eligibility for a refund without stating a reason. This policy does not impose an unpublished data-use threshold.

Ordinary refund requests made after the window are not covered by the full-refund commitment described above. If you were charged more than once, your payment succeeded but the order did not take effect, or the amount is incorrect, submit a ticket anyway. The payment records will be checked, and payment errors will be handled separately from ordinary refund requests.

If an account involves a breach of the Terms of Service, unusual usage or a dispute about who made a payment, the specific activity and order must be verified. An account restriction alone does not determine refund eligibility. If a request cannot be handled as a refund without stating a reason, the ticket should explain the facts, relevant terms and points that can be reviewed. A vague claim of “excessive use” alone is not sufficient grounds for refusal.

How to Request a Refund and Required Details.

Sign in to the user panel, open the support ticket page, state that you are requesting a refund, and provide the order number, payment method, payment time, amount paid and the order to be refunded. You may include a reason, but it is not required for a refund without stating a reason.

If the order and payment records do not match, you may attach proof of payment and redact personal information that is not needed for verification. Do not submit your account password, full subscription link, wallet private key or recovery phrase in a ticket. If support needs additional materials, they will explain their purpose in the original ticket.

After submitting, check the original ticket for updates and provide any additional information there. This helps prevent duplicate requests from creating confusion about which orders are involved. Once the refund is completed, the service benefits and remaining data for the relevant order will end and can no longer be used.

Refund Methods and Payment Differences.

Refunds for Alipay and WeChat Pay are generally returned through the original payment channel. Whether a refund can be sent back through that channel, and its final status, depend on the payment provider. Keep the original payment record so the refund can be matched to the payment.

Refunds for USDT transfers are handled differently from Alipay and WeChat Pay. The original transaction, network used and refund receiving address must be verified through a support ticket. Do not use addresses from different networks interchangeably. Do not send additional funds to an unfamiliar address to complete a refund.

If the original channel cannot return the payment or the transaction needs further verification, support will explain why and confirm a viable method with the requester after verifying payment ownership. Any details involving the amount, currency or network must be stated and confirmed before processing. No undisclosed deduction will replace the commitment to a full refund.

Checking Refund Status and Further Steps.

A refund involves order verification, submission of the refund and processing by the payment provider. No standard arrival time is currently specified, so no fixed arrival date is promised. Ticket updates should distinguish between under review, refund submitted and completed, so that acknowledgment of a request is not mistaken for receipt of funds.

After receiving a refund completion notice, check the original payment account or the confirmed receiving address. If the refund is still missing, provide the order number, refund notice and search results in the original ticket so the provider status can be checked further. If you disagree with the outcome, request a review in the original ticket and identify the facts or records that need to be checked again.